As an ecommerce business, there are a number of things you can do to reduce chargebacks whether it be on Shopify and other ecommerce platforms. Here are some ways.
Keep good records
This may seem obvious, but it’s important to keep detailed records of all transactions, including date, time, amount, and product or service purchased. This will help you if there is ever a dispute over a chargeback.
Use a reputable payment processor
Choose a payment processor that has a good reputation and is known for minimizing chargebacks.
Train your staff
Make sure that your employees are trained on how to handle transactions properly and understand the importance of preventing chargebacks.
Obtain authorization for all transactions
Whenever possible, obtain authorization from the cardholder before completing a transaction. This helps to ensure that the cardholder knows what they’re being charged for and reduces the chances of them filing a chargeback later on..”
Implement Address Verification Service (AVS)
Address Verification Service is a security measure that verifies the customer’s billing address matches the address on file with their credit card issuer..” 6 Ship merchandise promptly . One of the leading causes of chargebacks is “merchandise not received.” By shipping merchandise promptly, you can reduce the chances of a customer filing a chargeback due to not receiving their purchase.
Keep your customers informed
If there are any delays in shipping or problems with an order, be sure to keep your customers informed. This will help prevent them from becoming frustrated and filing a chargeback.
Offer excellent customer service
In the event that something does go wrong with an order, offering excellent customer service is key to preventing a chargeback. Try to resolve any issues the customer has and make things right.
By following these tips, you can reduce the chances of chargebacks happening for your ecommerce business.